Scope of Role: To lead, and develop Momentum’s various Health Care sites, in order to ensure that the Company consistently meets or exceeds its contractual obligations.
Department: Cleaning
Contact: Alana Dunican
ROLE DEFINITION
- To build strong sustainable relationships based on mutual interdependency and trust with representatives of the hospitals.
- To identify client service needs and to propose and implement appropriate cost effective service solutions.
- To share the goals of Momentum Support and the hospitals through our staff and the service we deliver.
- To liaise and constructively communicate with supervisors and staff in relation to the overall pursuit and achievement of a high level of customer satisfaction.
- To manage the contracts within budget
CLIENT RELATIONSHIP
- To assume the visible and dynamic leadership of a team in order to deliver first class customer service.
- Build strong personal relationships with the hospitals representatives, and to ensure that site managers, supervisors and staff do likewise in accordance with their roles.
- React on a timely basis to any issues that arise, and if necessary to complete customer complaint forms in accordance with ISO procedures for any complaints received.
- Ensure that all areas of the hospitals are cleaned to the agreed standards and frequencies.
STAFFING
- Overall responsibility for the management of site managers, supervisors and staff, including recruitment, training, grievance and disciplinary procedures.
- Develop strong working relationships with all the site managers & supervisors.
- Ensure that all records relating to, staff are available and updated as necessary.
- Set objectives and targets with regard to future training needs.
- Follow up and inspect (in conjunction with the company quality co-coordinator) standards of performance on sites
- Ensure Health and Safety requirements are met
ADMINISTRATION
- Ensure wages timesheets are completed and submitted to payroll within agreed timeframe
- Manage holiday schedule for site managers and supervisors so that holidays are reserved in accordance with Holiday Policy, and that adequate holiday cover is arranged.
- Operate all contracts within strict budget requirements.
- Ensure adherence to the Company’s quality, environmental and Health and Safety procedures.
- To ensure audits and service level expectation documentation are completed according to schedules.
PERSON SPECIFICATION
- Ability to communicate effectively at all levels.
- Excellent motivation, delegation and empowerment skills.
- Ability to build strong relationships at all levels.
- Excellent organisational skills.
- Ability to think and plan strategically.
- Confident decision maker under pressure.
- Ability to multi-task successfully.
- Experience of project management, covering planning, implementation and follow-up skills.
- Full clean driver’s licence.
If you feel that you are the person that can contribute to Momentum Supports continued success, please email your CV with cover letter to alana@momentumsupport.co.uk
Momentum Support is an equal opportunities employer
Department: Cleaning
Contact: Alana Dunican